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Image by Christin Noelle

Frequently Asked Questions.

All our downloads are sent out automatically on payment. If your download doesn’t arrive please check your spam filter settings and your spam/junk mail inbox. Your download will be sent to the PayPal email address you used to make the purchase, check there and make sure this is up to date and active.

 

For Apple Devices (iPhone/iPad):

Open the email on your iPhone/iPad and find the link to the audio file.

Tap the link to open it in Safari or your preferred browser.

Once the audio file opens, tap and hold on the player controls.

Choose the option to "Save Audio" or "Download." The file will be saved to your device.

Access the saved audio file in your music app or Files app for future listening.

 

For Android Devices:

Open the email on your Android device and locate the link to the audio file.

Tap the link to open it in your web browser.

Once the audio file opens, tap and hold on the player controls.

Select "Download" or "Save Audio" to save the file to your device.

Find the downloaded audio file in your Downloads folder or preferred music app for easy access.


Why are the files Zipped?

 

We send the files in a Zipped Folder (compressed) because this is the fastest way to transfer large amounts of data. If you are using a ‘windows’ PC, you will already have a programme on your computer that will 'unzip' folders.  If you're using an Apple device, check out online how to 'unzip a folder on an Apple device' using Google Search or YouTube.

Remember to transfer the files if you use a new device and store them somewhere safe. 

 

As previously, stated we cannot offer technical support for your particular device and how it handles downloaded files as there are so many and their operating systems constantly update.

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