In compliance with General Data Protection Regulation (GDPR May 2018). Applies to all digital orders placed within the EU.
We do not store locally any data given to us during the purchase process. Therefore, if you need to contact us about your order, please supply the PayPal ID transaction number and your PayPal email address.
Please refer to PayPal's Data Protection, Privacy and Legal Agreement Policy to find out how PayPal use/store your data.
Compliance with Data Protection Laws:
With regard to any personal data processed by PayPal.
PayPal and the merchant (us) will respectively each be a controller in respect of processing data. PayPal and the merchant agree to comply with the requirements of the Data Protection Laws applicable to controllers in respect of the provision of their respective services and otherwise in connection with this Agreement. In complying with the Data Protection Laws, PayPal and the merchant shall, without limitation:
implement and maintain at all times all appropriate security measures in relation to the processing of personal data;
maintain a record of all processing activities carried out under this Agreement; and
not knowingly do anything or permit anything to be done which might lead to a breach by the other party of the Data Protection Laws.
Link to PayPal's Legal Agreements for PayPal Services:
A Special Note about Children: Children are not eligible to use PayPal Services and we ask that minors (persons under the age of 18) do not submit any personal information to us or use the PayPal Services.
Communications: When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in our records for a period of time thought necessary to complete the support required.
Cookies, Web Beacons, Local Storage and Similar Technologies: When you access our website or use PayPal Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies").
You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website.
If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.
For further information on deleting, disabling or blocking cookies, please visit AboutCookies.org
For browser-specific information on how to adjust cookie configurations on the following browsers, please click on the relevant link below:
- Internet Explorer 5
- Internet Explorer 6
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- OSX/Mac OS
Types of Information we collect and how it is used
We only gather personal information, such as first and last names, addresses and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you when you give your feedback on our web sites, buy our products, or enter one of our on line prize promotions or competitions.
Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send marketing information and news to you, for example, relating to new product offerings, loyalty schemes and clubs, discount coupons and other promotions and offers. However, in every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you. Also, we reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of our sites, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside of Here To Listen.
Cookies: We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
First Party Cookies:
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html
Third Party Cookies:
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content on to social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
We are very sensitive to privacy issues. We are proud of our long time commitment to our customers. We are especially careful in any communications with children. On our web sites, we offer self-hypnosis titles and various therapy services, but it is our policy not to collect personal information from any child under 16, unless for a specific reason where the child's parent or guardian has first written to us giving their consent to communicate with them.